T-Mobile Secret Plans Could Save You $120 Yearly
T-Mobile just rolled out two phone plans that most customers will never know exist. The carrier battles rising customer defections with hidden loyalty offers that slash monthly bills but strip away premium features.
Here is what you need to know about these stealth plans and whether you can actually get them.
The Hidden Plans T-Mobile Does Not Want to Advertise
T-Mobile launched Experience More with Appreciation Savings and a refreshed Loyalty Plan, according to internal documents obtained by The Mobile Report. Neither plan appears on the company website. The carrier determines eligibility using undisclosed criteria.
The Experience More with Appreciation Savings plan costs $75 monthly for one line, compared to $85 for the standard Experience More plan. Two lines run $120 per month. Lines three through eight add $30 each, matching standard pricing.
This plan includes a five-year price lock guarantee, free Netflix subscription, and Apple TV Plus for $3 monthly. Customers keep existing free lines when switching. The catch surfaces during phone upgrades. Trade-in credits drop to levels matching 55 Plus, First Responder, and Military versions rather than the full Experience More plan.
The Loyalty Plan targets large families willing to sacrifice features for savings. One line costs $65 monthly. Two lines run $120. Lines three through eight add just $12 each monthly.
Severe limitations plague this bargain option. High-speed data caps at 50 GB. Hotspot speeds crawl at 3G. High-speed data vanishes in Canada and Mexico. Netflix and Apple TV Plus subscriptions disappear. The five-year price lock guarantee evaporates. Trade-in values max out at $830 for targeted promotions. Existing free lines cannot transfer to this plan.
Also Read : T-Mobile Just Axed 393 Jobs in Washington – And Your Phone Bill Might Get Even Worse
Why T-Mobile Needs These Plans Right Now
Customer switching hit T-Mobile hard recently. The carrier reported postpaid phone churn rose 3 basis points year-over-year during third quarter 2025, according to company earnings
Pricing changes sparked customer anger throughout 2024 and 2025. T-Mobile raised prices on older plans, increased key billing fees, removed taxes and fees from advertised pricing, and moved select customers off legacy plans without permission.
These moves backfired. WhistleOut survey data reveals T-Mobile customers spend an average $68 monthly for single-line service. The carrier faces potential loss of 75.9 million customers over pricing concerns.
Smaller wireless carriers dominate customer satisfaction rankings. <a href=”https://www.prnewswire.com/news-releases/wireless-industry-faces-high-expectations-consumer-cellular-visible-and-mint-mobile-lead-the-charge-in-customer-experience-302407408.html”>Market Force Information research</a> shows Consumer Cellular scores 73 percent in brand performance metrics while T-Mobile manages just 42.8 percent. Visible reaches 63.9 percent.
Consumer loyalty rankings place T-Mobile near the 25th percentile. Consumer Cellular, Cricket, and Visible hover above the 75th percentile. David Murray from Market Force Information states smaller, agile carriers win by delivering superior customer experiences.
Rival carriers intensified competition. Verizon launched free iPhone 17 and Samsung Galaxy S25 deals in November, introduced loyalty discounts up to $20 off per line for one year, and cut streaming perk prices. AT&T debuted its 55 Plus Plan offering one line for $40 monthly or two lines for $35 monthly with autopay and paperless billing.
Wireless service pricing actually decreased over the past year per U.S. Bureau of Labor Statistics data. MoffettNathanson analyst Craig Moffett told The Washington Post in December that consumers currently benefit from a perfect storm in wireless.
Also Read : SK Telecom Stock Just Hit 85 RS Rating: Here’s Why Investors Are Watching Closely
How to Access These Secret T-Mobile Plans
No public application process exists. T-Mobile determines eligibility through internal account segmentation. The carrier considers account history, tenure, and potentially which department handles inquiries.
Customers seeking the Loyalty Plan must contact T-Mobile retention departments. Experience More with Appreciation Savings availability remains unclear. Representatives may not mention either option unless customers specifically ask or threaten cancellation.
These plans formalize previous retention offers agents previously extended case-by-case. Success depends more on how T-Mobile views your account value than customer preferences.
The strategy mirrors tactics used when customers call to cancel service. Agents offer personalized deals that sound improvised but follow internal guidelines.
T-Mobile launched Better Value plan in January 2026 as its only publicly announced option. That plan starts at $140 monthly for three lines with autopay, essentially $46 per line plus taxes and fees.
About 65 percent of Americans use Big Three carriers Verizon, T-Mobile, and AT&T while paying more than $100 monthly for wireless service. T-Mobile overall brand performance scores trail competitors significantly.
Frequently Asked Questions
What makes T-Mobile Experience More with Appreciation Savings different from regular Experience More?
The Appreciation Savings version costs $10 less monthly for single lines and saves money on two-line accounts. Trade-in credits decrease compared to standard Experience More, potentially erasing monthly savings for frequent upgraders. Price advantages disappear on accounts with three or more lines.
Does the T-Mobile Loyalty Plan work for heavy data users?
No. The Loyalty Plan caps high-speed data at 50 GB monthly and restricts hotspot to 3G speeds. Heavy streaming, video calling, or mobile gaming will hit limitations quickly. Standard unlimited plans serve power users better despite higher costs.
Can existing T-Mobile customers switch to these new plans?
Possibly, but T-Mobile does not publicly offer these plans. Customers must contact retention departments and hope their account qualifies under undisclosed criteria. Success rates vary based on account history and perceived cancellation risk.
Why did T-Mobile customer defection rates increase recently?
Price increases on legacy plans, higher billing fees, removal of taxes and fees from advertised prices, and forced migration from older plans without customer permission drove dissatisfaction. Third quarter 2025 saw postpaid phone churn rise 3 basis points year-over-year as customers explored alternatives.
